Warranties

If the product is unused and within 14 days of purchase, please follow the returns process here.

If an item becomes faulty through normal use within 3 months of purchase, then the following action needs to be taken:

Send an email to support@actionprosports.co.za describing the fault and include supporting pictures. We will review your request and if approved, we will notify you of where to send the item at your cost.

The item will either be repaired or replaced once approved by the manufacturer / supplier.

Where applicable, the cost of repair will be communicated to the customer for approval and payment.

Once the repaired / replaced item is ready, we will send the item to your preferred address at our cost.

Please see below warranty exclusions:

Hockey sticks:

Chips on the head and shaft are exempt from warranty claims as this sort of damage is considered to be due to the nature of the game of hockey.

Cricket Bats:

Causes of Damage Not Covered by Warranty:

Excessive Bowling Machine Usage
Moisture damage in toe/blade
Miss-hitting or Miss-timed shots causing cracking in the blade.
Insufficient preparation
Dry/Heat Damage
Damage caused by cheap/hard balls

Excessive Bowling Machine Usage can readily damage bats and bat handles, so excessive usage should be avoided. We recommend you to use an old bat when facing a bowling machine. Signs of heavy usage will void the warranty.

Moisture Damaged Bats usually happens on damp turf wickets or wet synthetic wickets when the toe of the bat is exposed to moisture conditions. Moisture damage will lead to further splitting and damage of the affected area.

Miss-timed Shots resulting in leading edges, shoulder hits or jamming down on Yorkers can cause these areas to crack, split or damage. Unfortunately a cricket bat is made from soft timber and these areas are the most vulnerable due to the design of the cricket bat with minimal wood contained in these areas. A cricket bat is designed to be hit in the playing area only.

Insufficient Preparation. No oiling will cause the blade to dry out and crack under pressure. No knocking in will not condition/harder the blade for play against cricket balls and will further the likelihood of damage. We strongly recommend applying a scuff sheet.

Dry/Heat Damage. Never store your bat in the car or car boot. You must avoid exposure to the extremes of temperature as this will dry the bat out and result in the bat cracking or splitting. All bats must be stored in a cool but dry place and we recommend to oil your bat at the start of each season to keep the moisture contained within the blade to further its lifespan.

If any damage occurs, the bat must be returned promptly - minor repairs can easily be completed, leaving damage unattended until beyond repair may be construed as neglect. Non-warrantable items that need repairs will be sent to an approved repairer, at the cost of the client if instructed.